Call Center Sales Representative, 5/2002-11/2002
Originated home mortgage refinance and home equity loan applications through outbound calls to homeowners. Responded to inquiries regarding application questions. Entered and processed loan application information with computerized system. Maintained follow-up/call-back and "do not call" logs.
Accomplishments:
- Top representative for 7/2002 in terms of loan volume; received $300 monthly bonus and $50 gift certificate.
- Produced high quality loan applications. Ranked among top 3 representatives in terms of loan volume to commission ratio; commission based on number of loan applications.
- Routinely attained or surpassed sales goals (loan applications) via financial needs analyses and customized presentations.
- Consistently completed 45-60 applications every 2 weeks; Social Security Number required to receive credit for application.
- Overcame objections and asked probing questions to understand financial needs of potential customers.
Enumerator, 3/2000-8/2000
Completed Census 2000 questionnaires by means of in-person and telephone interviews. Drove car to in-person interview sites. Located housing units using maps. Addressed respondent questions and concerns regarding Census 2000. Audited and finalized questionnaires. Determined Census Day unit status. Entered status codes in address registers.
Accomplishments:
- Effectively communicated with respondents to consistently obtain accurate data.
- Exceeded productivity requirements. Ranked among top 3 Enumerators in Polk County in terms of productivity.
- For duration of project, received compliments and, after completion of project, letter of recommendation from Crew Leader.
FRED MEYER, Salem, Oregon
Retail Associate, 10/1994-4/1995
Worked in Freddy's Toy World and cosmetics and apparel departments. Assisted customers locate merchandise and departments. Answered questions regarding merchandise. Stocked shelves. Maintained assigned departments clean and organized. Returned misplaced items to correct location.
Accomplishments:
- Retained as employee after holiday season ended.
- Received 2 comment cards with positive comments from customers for personalized service.
MORROW COUNTY, Heppner, Oregon
Project Assistant, 6/1994-8/1994
For Morrow County Project, collected sales, revenue, income, expense, and tax data from individual households, businesses, and government units through in-person interviews; entered data in questionnaire forms while interviewing respondents. Drove car to interview sites. Located housing units using maps. Audited questionnaires. Prepared correspondence. Arranged interview times by telephone. Joint project of Morrow County and Oregon State University Department of Agricultural and Resource Economics.
Accomplishments:
- Generated random sample of individuals to interview using Statgraphics.
- Created database of individuals, businesses, and government units.
- After project completion, earned praise and received recommendation from project leader (professor).
OLAN MILLS PORTRAIT STUDIO, Salem, Oregon
Delivery Driver, 1/1991-7/1992
Delivered portrait plan certificates to customers. Collected payment. Answered questions regarding portrait plan and business, including hours and location. Filled in as telemarketing call center supervisor when supervisor not present.
Accomplishments:
- Driver of the Year, 1991.
- As substitute supervisor, supervised 5 telemarketers, completed and mailed weekly payroll paperwork, and made weekly bank deposits.
TELEMARK, Wilsonville, Oregon
Call Center Representative, Temporary/project work between 8/1990-9/1992, 1 year of experience
With autodialer, conducted outbound political and market research tele-surveys and made "get out the vote" calls to registered voters. Entered data into computer system while speaking with respondents.
Accomplishments:
- Regularly earned bonuses for meeting or exceeding performance standards.