Over 3 years inbound customer support, new business and individual account set-up, business to business customer service, outbound tele-sales, survey interviewing, administrative support, and 2 years in retail setting.
Computer skills and experience
Use databases, on-line systems, Internet, and mobile devices. Microsoft Office Home and Student 2007. Software training courses.
Key attributes and other qualifications
Awards and commendations for attendance, productivity, and quality. Written, verbal, and interpersonal communication skills demonstrated in university coursework and positions held. Detail-oriented and dependable.
Education
Strong educational background includes Bachelor of Science in Biology. E-courses.
Skills
Customer service
Problem resolution
Business communication
Customer service
Problem resolution
Business communication
New business and individual account set-up
Data collection and entry
Presentation
Document creation and editing
Document creation and editing
Research
Explain and sell/promote products and services
Negotiation
Decision making
Handle complaints and difficult situations
Explain and sell/promote products and services
Negotiation
Decision making
Handle complaints and difficult situations
Active listening
Sales lead qualification and generation